Refund Policy
Program Refunds
We reserve the right to cancel or consolidate any program that does not meet the minimum participation number required by the decision deadline of a program. A full refund will be issued if we cancel.
Refunds are granted up to the decision deadline date of a program or activity. A $10.00 processing fee is deducted from all refunds. After the decision deadline, no refunds will be processed if the program has met its minimum capacity.
If there is an outstanding balance the refund will be automatically applied to your household balance and any remainder will be refunded. All refunds credited by check will take approximately 3 weeks for processing.
Camp Refunds
Refunds are granted up to the decision deadline date of a camp. A $25.00 processing fee is deducted from all refunds. After the decision deadline, no refunds will be processed if the program has met its minimum capacity.
Program Cancellation Policy
The Recreation Department reserves the right to cancel or consolidate any programs or classes that do not meet the minimum participation number required. A full refund will be issued if the Recreation Department cancels any programs. We will notify all registered participants of any changes or cancellations to any of the programs in our brochure.
Day of Program Cancellation Policy:
Program meeting days can be cancelled due to inclement weather, facility conditions, and/or other unknown circumstances. Our policy is to make the call of a cancellation at the start time of the program at the location. If we need to cancel and know far enough in advance, all participants will be notified by email and/or phone call. However, in most cases we make the call of a cancellation the day of and right up to the start time.
In the case where a program is held inside a school facility, all Recreation Department Programs are cancelled any time school is closed or dismissed early.
When it comes to outdoor programs and bad weather conditions, we try and hold off as long as possible before cancelling a meeting day. You can find if a meeting day has been cancelled by calling our Program Hot line at 846-4108 and selecting Option #2 prior to leaving home. If we know in advance a cancelation message will be put on the phone 15-20 minutes prior to the start of the program. However, most of the time we are at the fields to make the decision. A staff member or sign will be at the location to let you know it is cancelled.
We strive to avoid having any cancelled days during a program. If we know far enough in advance we will also post our cancellations on our website Home page at recandparks.sbvt.gov.
If we have to cancel a day, we will make every effort to offer a make-up if the facility and instructors are available. If multiple days are cancelled we will not be able to make all of them up, but will do our best to offer a make-up. All participants will be notified by email and/or phone for makeup dates and times. Please call the Recreation Department at 846-4108 for any questions.